Refund policy
We make an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
Important: The cancellation requests are not accepted after 24 hours, since the fulfillment process starts after 24 hours.
There are no exceptions for returns. In order to have a refund, the order must meet the return & refund requirements, and you must return the order. Please do no hesitate to contact us for any further questions!
To be eligible for are return:
1- The order should be within the 30-day return period.
2- The products should be unopened, unused, and unworn in the original packaging.
What you need to provide:
A. Please let our customer support knows if your order is within the 30-day return guarantee period.
B. Photos/videos of the damaged item if this is the case. Please send us the materials to prove the damage. Otherwise, the product must be within the guarantee period, packed, unopened and unused.
C. Tracking number of the item and selected shipping courier. You need to send the tracking number to us in order to prove that you have returned it. Otherwise, returns will not be accepted since the warehouse cannot identify the returns without the tracking number.
How to request a refund:
A. Contact our customer service by sending our support team an e-mail.
B. Send photos/videos of the damaged product and screenshots of the product if this is the case or if the product is in the guarantee/warranty period, please let our customer support team know. Otherwise, the product must be within the guarantee period, packed, unopened and unused.
Please know that the money will be refunded to the original payment channel (PayPal or credit card).
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We have a 30-day return policy, which means you have exactly 30 days to request a return. You can find this information on each product page.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
After contacting us If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Wrong Address / Information
TimelessFaithCo is not liable in case where the product is returned or disposed by the shipping courier due to lack of address information or wrong information. The customer is completely liable in this situation, where the issue is caused by their wrong or insufficient input in the first place.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund too.